FAQ

Frequently Asked Questions 


Programs


General
  • What are your business hours?

    Ironwood's main business office is open Monday - Friday from 8am - 4pm. Being a camp and conference center, Ironwood has hosts and support staff onsite 24 hours a day, serving the needs of the guests who are using Ironwood's facilities.

  • What if a member of my family has food allergies or other dietary needs?

    You will have the opportunity to list any allergies or dietary needs during the registration process.  We can accommodate most dietary requests, however if our kitchen cannot accommodate their needs we will communicate with you in advance so you can bring supplemental food if needed.  


Youth Horsemanship Camps
  • Can my child have his or her phone at camp?

    In order to make sure your child gets the most out of their camp experience we do not allow campers to have their phones with them during camp.  If a child brings their phone with them, we will collect it and keep it safe until check-out.  If there is an emergency and you need to reach your child, call the main office at 507-533-4315 or email office@ironwoodsprings.com.

  • What if my child has food allergies or other dietary needs?

    You will have the opportunity to list any allergies or dietary needs during the registration process.  We can accommodate most dietary requests, however if our kitchen cannot accommodate their needs we will communicate with you in advance so your child can bring supplemental food if needed.  

  • Do you offer scholarships?

    We do offer Financial Assistance.  To apply, go through the registration process and select the Financial Assistance option.  You will not be held liable for any registration fees until your request has been approved.  

  • Are you affiliated with a denomination? Does my child have to be a practicing Christian to attend?

    Ironwood Springs is distinctively Christian while also unaffiliated with any denomination or church governance.  You can read our statement of faith here.  All campers are welcome regardless of background or faith tradition, nor is it required that your child attends a church or is a confessing Christian to attend.  Your child will hear speakers talk about Bible messages, and engage in small group discussions about faith-related topics.  For campers that come from Christian backgrounds, our goal is to come alongside them in their discipleship journey and encourage them to remain connected to their church community.  For campers that do not come from Christian backgrounds, they will be exposed to Christian thought and scripture and will have the opportunity to dialogue and ask questions of practicing believers, while learning about the core tenants of the Christian faith.  Ultimately, in keeping with Ironwood’s mission, our purpose is to demonstrate the love of Jesus Christ, providing an opportunity for children and youth to seek God and develop in their own spiritual journey.  

  • Can I drop my child off before camp starts and pick them up after camp ends?

    If your child is attending horse day camp, we do provide before and after care for an additional fee.  You can register for before and after care in the registration process.

  • What do my kids do at horse camp?

    Sample schedules for Beginner, Intermediate and Advanced Horse Camp are available. These schedules are subject to change, but provide an outline of what to expect at camp.

  • Do you provide helmets?

    Yes! We clean them after every ride to ensure your child’s well-being.

  • What should I bring to horse camp?

    Water bottle, boots or shoes with heel, tennis shoes for activities time, swim suit and towel, sunscreen, labeled helmet if you have one (we do have helmets for the kids), extra snacks (the camp store will also be open daily with snacks and beverages for purchase). 


    Overnight camp should also bring a sleeping bag, pillow, towel and toiletries.


  • My child is attending horse camp. Can I be present during camp hours and watch him or her at camp?

    Campers will be able to highlight the skills learned during camp at the closing program. We invite you and your family to join us on Friday 2:30pm at the Castner Riding Arena. Please note the signs and park on the south side, above the arena. After the program your child will be delighted to introduce you to their equine partner and show you their certificate and photo (if ordered)!



  • Can my camper be placed in the same group with his or her friends at horse camp?

    Be assured campers will be in the same vicinity of one another most of the day. We will do our best to honor requests, because groups are based on experience level, we cannot guarantee they will be in the same riding group.

  • Is my child’s age “close enough” to go to the next level at camp?

    We have carefully considered and observed the young people in camps and have set ages due to the level of performance we ask for in each session/class. We do our best not to overwhelm your child at too young of an age. Repeating a level or class is always encouraged, especially if your young person does not have a chance to experience horses at other times of the year.

  • My child has had lessons, is ready for intermediate but hasn’t taken your beginner levels. Is that OK?

    Give the equine director a call or email and we will discuss your child’s skill level.  It may benefit your child to take a private lesson to help determine what level is best.

  • Can I stay with my child during camp?

    We know you wish to see what they are doing, however, we ask you to consider allowing your child to experience the independence, growth and confidence that the horses can give them at camp without you. Horse Camp ends with a program to highlight the skills learned during camp. Families are encouraged to attend!

  • I live quite a distance away. Do you allow families to stay overnight at camp during horse day camp?

    We have lodging, based on availability, (this includes campsites) available to rent during day camps only. Please contact the main office for details. Please consider finding other activities to keep you occupied while your camper is “at work”.

  • What is your cancellation policy?


National Wheelchair Sports Camp 
  • Is this camp for teens only?

    It's for all ages.  We have had campers as young as 6 and as old as 75!

  • The camp says "Sports Camp". How competitive is it?

    The camp is a recreational sports camp.  We have a variety of activities to try and we also have some team competitions with people of all abilities.  But the camp is not designed for elite training.

  • Do I have to be a Christian to attend?

    First of all, where ever you are at in your beliefs, we don't want our faith to be your barrier to coming.  There will be times where leaders share their Christian faith and messages of encouragement based on their faith.  But the primary focus of the week is for you to be encouraged that you are not defined by your disability and that you have a purpose.  

  • What if I don't use a wheelchair? Can I attend camp?

    Yes, we have people with a wide variety of ability levels.  We'll figure out how to accommodate the activities where possible.  One thing for sure is you will have fun!

  • Can I bring special adaptive sports equipment?

    Yes!  We find a basketball sport chair is very compatible with many of the activities we do.  Handcycles and racing wheelchairs are useful as well.

  • Is there more advanced training opportunities?

    Each morning there is a opportunity to ride with the veteran racers.  “Dawn Patrol”. Typically they leave at 6am weather depending.  There are also pick up basketball games with some skilled players if that is your sport.  


 ConnectAbilities & Autism Program
  • Do you offer scholarships?

    We do offer Financial Assistance.  To apply, go through the registration process and select the Financial Assistance option.  You will not be held liable for any registration fees until your request has been approved.  

  • Is a care provider required to attend the ConnectAbilities days and camps?

    If the person attending requires any assistance with ambulatory, personal cares or meals a care provider is needed. We do not have personnel for those needs.  For those who live on their own or have minimal assistance and can do all their own cares,  a provider is not required. If you are not sure how to make that decision call Ironwood and talk to Matthew Van Dixon, the director of the program.  

  • What if we are running late or have to leave early based on my child's needs?

    It's ok. We understand. Transitions are hard at times. If you are already onsite and feel that you need to leave, its ok. No explanation is necessary. We do have both an indoor sensory room that can be used during the time of your stay. If you have to cancel, please let us know as soon as you know your status (we may have families on a waiting list). If you arrive later than the scheduled start time, it is ok.



  • Do you accept waivers or third party payments for camp?

    Absolutely! We will work with you to get the information set up in our system. You can view our payment process  here.

  • What is your cancellation policy?


Operation Welcome Home Program
  • Is this program for active military or veterans?

    Both!  This is for active military and veterans and their families.

  • Can I attend a family retreat if my spouse is currently deployed?

    Absolutely!  We want you to come and let us treat you and the kids.   You need a break!


Adult and Family Programs
  • What lodging is available for the Women's Equestrian Retreat?

    You will stay in our beautiful Miracle Lodge where we have 27 private rooms.  You will be sharing a room with one other person.  If you know someone else attending that you would like to room with, please let us know.


Equine Program
  • Is there a weight limit for riding a horse?

    Yes. Our horses carry many riders throughout the summer and to ensure our horses best performance we ask that riders weigh under 225 pounds.  

  • How long is my trail ride?

    The rides vary a bit from 45-55 minutes. We do our best to provide a safe, fun, informative ride for our guests but horses and trails differ from time to time along with the process of mounting up riders. 

  • When should I be at the barn for my trail ride?

    Please arrive at Castner Riding arena NO LATER than 15 minutes prior to your scheduled ride.  It takes time to fill out liability waivers, use the bathrooms, get helmets, and get instructions for riding.

  • What if I’m late for my trail ride?

    In consideration of the other guests that have signed up for the ride, please arrive prior to your ride. We also have other guests and time slots filled potentially before and after your ride. Late arrival = forfeit your ride

  • When should I be at the barn for my wagon or sleigh ride?

    Please arrive at Castner Riding arena NO LATER than 15 minutes prior to your scheduled ride.  It takes time to fill out liability waivers, use the bathrooms and get organized for the ride.

  • Are blankets or quilts provided during the sleigh ride?

    Yes! We have beautiful, warm quilts to sit on and wrap in on our sleigh, a Bluetooth speaker for soft music, and cuddly bunnies from our petting zoo on the ride to help keep you warm. 

  • Do I need reservations for my wagon or sleigh rides?

    Yes, please call at least two weeks prior to a date you desire. We strongly recommend that you make a reservation more than one month prior to desired date during the Christmas season. 

  • Do you have sleigh rides open to the public?

    Public rides are also now available! To view availability and to register online, click here. 

  • Is Ironwood in compliance with the Equine Liability Law?

    Yes. Click here to learn more about Equine Liability Law compliance


Facility Rentals


Rates and Booking
  • Why are rates not published for facility rental?

    We find that the needs of every group renting facilities vary quite a bit along with other factors such as how far in advance you are booking, prime or off-season booking, and activity and dining needs.  During your inquiry (we recommend visiting to get a tour and see the facilities), we can discuss your needs and will provide a customized retreat proposal.  

  • How do I book a facility rental?

    You can call or email our office and retreat manager (507-533-4315, office@ironwoodsprings.com) to get the process started.   After discussing your needs, we will provide a booking contract for you to consider and sign.

  • How do I pay for our retreat?

    In order to secure your spot, you will need to pay a down payment, which varies by percentage depending on the size of your retreat.  You may then be required to pay 50% of the remaining cost within 30 days of your retreat.  Your remaining payment should be paid during your visit.  We accept payment by credit card, check, or cash for all payments under $1000, otherwise payment can be by check or cash.

  • What are your cancellation policies?

    Cancellation policies differ depending on what type of facility rental and timing of your retreat.   Cancellation policies will be spelled out during the booking process and in your contract.

  • What happens if we don’t fill up our retreat?

    In order to ensure that we optimize the use of our facilities, it is important to have reasonable estimates for the number of people attending your event.  Your booking contract will include all of the terms for what is expected in terms of payment should you come under the number of people you estimated.  


Technology
  • Is there internet connectivity at Ironwood?

    Most buildings at Ironwood Springs have a public WIFI available.  Due to the limitations of rural internet connectivity, bandwidth is limited to 3-4 Mbps.  Use of streaming services are discouraged.  If you intend to show videos as part of your retreat, we recommend that you download the videos prior to arrival.

  • Are sound and projection systems available for use?

    Some meeting spaces contain built in sound and projection systems but we also have portable systems available for use in other buildings.  See the description for each meeting space to see what A/V is available for that space. Most systems are included in your retreat pricing with the exception of our bigger audio system available in the chapel and portable sound at outdoor spaces. Talk with your host about your needs for sound and projection.  

  • Is there cell phone coverage?

    Most of the common cell services have a signal on campus with the exception of T-Mobile, which has limited or no coverage.  Cell signal strength varies around campus.


Miracle Lodge
  • Are all rooms accessible in Miracle Lodge?

    The Miracle Lodge was built for accessibility so all rooms have large spaces to accommodate wheelchairs.  All bathrooms have grab bars installed.  Each room has a roll in shower or a tub with a bench.   See the Miracle Lodge floor plans to see what is available in each room.

  • Do I need to bring my own bedding or towels?

    The Miracle Lodge is a 27 private room facility similar to a hotel.  Each room has its own private bathroom.  All bedding and towels are provided along with standard hotel amenities such as soap and shampoo and hairdryer.    Daily maid service is not provided during your stay at Miracle Lodge but additional towels/linens are available.

  • How many people can stay in a room?

    Not every room is the same in Miracle Lodge.  Some rooms have two queen beds while others have a queen bed and full/twin bunk bed.  There are also 4, two-room suites.  See the Miracle Lodge floor plans to see what is available in each room.

  • Are extra cots available for use?

    Yes we have a limited number of rollaway cots for use.  Please let our retreat director know ahead of time if you need a cot.

  • Are there baby cribs available for use?

    We have a couple baby cribs that are available.  Please speak with our retreat director.

  • Are irons and ironing boards available?

    Yes these are available upon request.

  • Do rooms include televisions?

    Televisions are not available in rooms.


Cabins and Dorms
  • Do I need to bring my own bedding or towels?

    No bedding or towels are provided for the cabins or dorms.  Most people staying in the cabins and forms bring sleeping bags for bedding.

  • Do the cabins and dorms include bathrooms?

    Most cabins with the exception of Starlight cabin do not have bathrooms.  Public bathrooms and showers are located in the Rec Center and Founders Lodge buildings.  

  • Are cabins and dorms accessible?

    The dorms are accessible during the non-winter months and most cabins are accessible.


Campground
  • Do you offer both tent and RV camping?

    Yes all of our sites are capable of handling either a camper or tents.

  • Do sites have electrical and water hook ups?

    All sites have electricity.  Some sites have 30 AMP service while others have 50 AMP service.  No sites have water hook ups but there are water faucets in each campground for you to use.  

  • Do you have dump stations?

    We have two dump stations on site.

  • Do I need to bring my own firewood?

    Due to various tree diseases, we do not allow you to bring in your own wood.  We have firewood available for purchase when you arrive or you can tell us in advance and we will have at your site at the camp store when you are here.  


Meeting Spaces
  • If I am using lodging, is a meeting space included?

    Most groups book their retreat as a package, which includes lodging, a meeting space, and meals.  The package is priced on a per person basis.

  • How are the meeting spaces set up for my event?

    Prior to your event, we will contact you to ask you details about your set up requirements.  Most spaces have the option of round or rectangle tables.  You can tell us your set up requirements and we will have it ready for you.


Dining
  • What food will be served at our retreat?

    Our retreat director will work with you to understand your dining needs.  Depending on group size and other groups on site, you may have the ability to customize your menu.  We have a set of sample menus for you to choose from.  Food is usually served buffet style.  A salad bar is included for most lunches and dinners. 

  • What times are the meals?

    Standard meal times are breakfast (8am), lunch (noon) and dinner (6pm).  However depending on your needs and the needs of other groups on site, we may vary the meal times to accommodate everyone.  

  • What if I have special dietary needs?

    Please let your retreat leaders know what your dietary needs are at least two weeks prior to arrival.  We will work with the group leaders to try to accommodate most special dietary needs.  We do not have a separate gluten free kitchen.

  • Can we cater in food from outside?

    We always recommend to groups to let us take care of your food needs so you can relax and enjoy your time here. 

    You can cater food from outside for a $50 catering fee per meal.  You must provide all of the dining materials including plates, utensils, and napkins.

  • Can we cook our own food?

    We do not have facilities to cook your own food. Crockpots are allowed in the Miracle Lodge and Founders Room There are a few grills are available at the Miracle Lodge for an additional fee. 

    There is a $50 catering fee per meal for outside food.  You must provide all of the dining materials including plates, utensils, and napkins.

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